September / October 2018

in
September / October 2018

What happens when clients get angry and how you can best manage it?
Niki Tudge Copyright 2015. An excerpt from People Training Skills for Pet Professionals – Your essential guide to engaging, educating and empowering your human clients

Anger can be an incredibly damaging force that can leave professional relationships floundering in its wake if it is not managed properly. Anger is a natural emotion that stems from a perceived threat or loss. Clients can become angry if they feel threatened, physically or otherwise, e.g. if we challenge their existing ideas, thoughts or actions regarding how they care for and train their pets. . . .

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